CONTACT

Talk to a real human at LABZERO.

No chatbots. No endless ticket queues. Just a small, helpful team ready to support your order, product questions and storage routine.
BUSINESS EMAIL
info@labzero.uk
Orders, product questions, warranty, partnerships and press are all handled at this address.

Contact us directly here
WHAT TO EXPECT

Support that feels personal.

Real replies within 24 to 48 hours

Every message is read and answered by a real person on our team. No bots. No copy and paste responses.

Private and discreet

Your routine is personal. Every enquiry is handled with care, respect and confidentiality.

Support wherever you are

Whether you are at home, travelling or managing your setup on the move, our team is here to help.

Storage focused answers

Get clear support around product setup, cooling performance, travel use, warranty questions and everyday storage.
SUPPORT HOURS
Monday to Friday
09:00 to 18:00 GMT
Messages sent over the weekend are picked up first thing on Monday.
ORDER AND SHIPPING
Tracked worldwide
UK 2 to 5 days EU 4 to 8 days US 5 to 10 days
For the fastest support, include your order number in your message.
WARRANTY AND RETURNS
2 year warranty
30 day returns with a simple process
We keep things straightforward so you can get back to your routine with confidence.
PREFER TO EMAIL DIRECTLY?
info@labzero.uk