Terms of service

Terms of Service

These Terms of Service govern your use of www.labzero.uk and the purchase of products from LabZero.

By using this website or placing an order, you agree to these Terms.

1. About us

We are LabZero.

Website: www.labzero.uk
Email: [INSERT EMAIL]
Address: [INSERT ADDRESS]
Company number: [INSERT COMPANY NUMBER IF APPLICABLE]
VAT number: [INSERT VAT NUMBER IF APPLICABLE]

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order on our website.

3. Products

We try to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur, and we reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Orders

Placing an order does not guarantee acceptance. Your order is an offer to buy. A contract is formed only when we accept your order and send confirmation.

We reserve the right to refuse or cancel orders, including where:

  • a product is unavailable;
  • payment cannot be authorised;
  • pricing or product information is incorrect;
  • we suspect fraud or misuse.

5. Prices and payment

All prices are shown in GBP (£) unless stated otherwise.

Prices may include or exclude VAT depending on how your store is set up. Delivery charges are shown at checkout where applicable.

Payment must be made in full before dispatch unless otherwise agreed.

6. Delivery

We aim to dispatch and deliver orders within the estimated times shown on our website, but delivery times are estimates only and not guaranteed.

Please see our Shipping Policy for full details.

7. Cancellations and returns

Your rights to cancel, return goods, and receive refunds are set out in our Return and Refund Policy.

8. Faulty goods

If products are faulty, damaged, or not as described, you may have legal rights to a repair, replacement, or refund in line with applicable UK consumer law.

9. Promotions and discount codes

Promotions, sales, discount codes, and offers:

  • are subject to availability;
  • may be withdrawn at any time;
  • cannot usually be combined unless stated otherwise;
  • may be subject to additional terms.

10. Intellectual property

All content on this website, including text, graphics, images, logos, branding, and design, is owned by or licensed to LabZero and may not be copied, reproduced, or used without permission.

11. Website use

You agree not to:

  • use the website unlawfully;
  • interfere with the operation or security of the website;
  • attempt unauthorised access to the website or related systems;
  • copy, scrape, or misuse our content.

12. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of this website or purchase of products from us.

13. Third-party links and services

Our website may contain links to third-party websites or use third-party services. We are not responsible for their content, policies, or practices.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

15. Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

16. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

Legal note: UK distance-selling guidance says online businesses must provide key pre-contract information including business identity, address/contact details, pricing, delivery arrangements, and cancellation information, and generally deliver within 30 days unless otherwise agreed.