Shipping policy
Thank you for shopping with LabZero.
1. Order processing
We aim to process orders within [INSERT TIMEFRAME, e.g. 1–3 business days] after payment has been received.
Orders are not usually processed or dispatched on weekends or public holidays.
2. Shipping locations
We currently ship to:
- United Kingdom
- [INSERT OTHER COUNTRIES IF APPLICABLE]
If your country is not listed at checkout, please contact us at [INSERT EMAIL].
3. Shipping times
Estimated delivery times are shown at checkout and may vary depending on destination, courier delays, customs, and seasonal demand.
Typical estimates:
- UK Standard Delivery: [INSERT]
- UK Express Delivery: [INSERT]
- International Delivery: [INSERT IF APPLICABLE]
These delivery times are estimates only and are not guaranteed.
4. Shipping costs
Shipping charges are calculated at checkout unless otherwise stated.
Free shipping promotions may be offered from time to time and may be subject to minimum spend or location restrictions.
5. Tracking
Where available, tracking details will be provided once your order has been dispatched.
6. Delays
We are not responsible for delays caused by couriers, customs, weather, strikes, or other circumstances outside our reasonable control. However, if there is a significant delay, please contact us and we will do our best to help.
7. Incorrect address
Please make sure your delivery address is correct before completing your order. We are not responsible for orders lost or delayed due to incorrect or incomplete address details provided by the customer.
8. Lost or damaged parcels
If your order arrives damaged, or if you believe it has been lost in transit, please contact us at [INSERT EMAIL] as soon as possible with your order number and any supporting photos where relevant.
9. International orders
If you order from outside the UK, you may be responsible for import duties, taxes, customs fees, and other local charges. These are the responsibility of the customer unless stated otherwise.
10. Delivery time limit
Unless otherwise agreed, goods will be delivered within 30 days of the order being placed.
Legal note: GOV.UK’s distance-selling guidance says traders must tell customers about delivery arrangements/costs and generally deliver goods within 30 days unless another timeframe is agreed.